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Account Settings · 1 min read

Email Signatures: Setup and Custom Values

Your email signature adds your name, title, contact info, links, and images to your emails. Each user in the account has their own signature.

Create or edit your signature

  1. Go to Settings > My Profile > General.
  2. Find the email signature editor.
  3. Add your signature. You can change fonts, sizes, line height, colors, and alignment, and add links and images.
  4. Save.

Signature settings

  • Add the signature to all outgoing emails: adds it automatically when you send from Conversations.
  • Add the signature before quoted text in replies: keeps it above the earlier messages in a thread.

Insert a signature with a custom value

Use the user signature custom value in templates, workflows, and campaigns to add a signature wherever you want:
  • {{user.email_signature}} adds the signature of the user sending the email.
In a workflow, the user is usually the contact's assigned user, so each contact gets their own rep's signature.

Use a signature in an email campaign

  1. Open the email in the builder.
  2. Add a text block where the signature should go.
  3. Insert the user email signature custom value.
  4. Send a test to check how it looks.
If a contact has no assigned user, the signature custom value comes out blank. Add a fallback sign-off or assign users first.

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