Contacts & Smart Lists · 1 min read
How to Manage Multiple Email Addresses for a Contact
A contact can have one primary email and up to 10 more, for 11 in total. This keeps work, personal, and billing addresses on one record instead of three.
The primary email is the contact's standard Email field. It's the one used for sending unless you choose otherwise.
Add an email
- Open the contact.
- Next to the email field, click to add another email.
- Enter the address and save.
Change the primary email
Open the contact, find the address you want, and mark it as primary. The old primary stays on the record as an additional email.
Import additional emails
When you import contacts from a CSV, map extra email columns to the additional email field. Keep each address in its own column.
Export emails
Before exporting, make the email columns you need visible in the contact list. The export includes the columns you can see.
Merging contacts
When you merge duplicates, all email addresses are kept. Pick which one should be primary on the merge screen.
Workflows
In the Find Contact workflow action, turn on the option to search additional emails so contacts are found even when they use an alternate address.