Mobile App · 1 min read
Use Conversation AI and AI Suggested Replies in the Mobile App
Your Conversation AI assistant works in the FunnelStreams mobile app too. It can answer customers on its own (Autopilot) or draft replies for you to approve (Suggestive mode).
It works on supported channels in Conversations, such as SMS, WhatsApp, Facebook, Instagram, and live chat.
Before you start
Set up Conversation AI on desktop first:
- Turn on Conversation AI for your account.
- Configure the assistant, including its instructions and knowledge.
- Choose Autopilot or Suggestive mode.
- Turn it on for the channels you want.
You can't change these core settings from the mobile app.
Suggested replies (Suggestive mode)
When a customer sends a message the assistant can answer, you'll see one AI suggested reply above the message box. You can:
- Send it as written.
- Edit it first, then send.
- Dismiss it and write your own reply.
If the customer sends another message before you reply, the suggestion updates. A reply you've already started typing isn't overwritten.
Autopilot on mobile
In Autopilot, the assistant replies on its own. Open the conversation to see what it said. You can jump in at any time, and you can turn the assistant off for one conversation if you want to take over.
Troubleshooting
- No suggestion appears: check that the channel is turned on for Conversation AI and that the mode is Suggestive.
- Wrong or odd answers: update the assistant's instructions or knowledge on desktop.
- If you contact support about a suggestion, include the suggestion ID shown on it.
Update the FunnelStreams mobile app to the latest version to get these features.