Conversations · 2 min read
TikTok Messaging and Comment Automation
Use workflows to reply automatically to TikTok comments and direct messages, and save the people who engage as contacts.
Where it's available
It's currently only available for TikTok business accounts registered in the United States. It's not available in the European Economic Area, Switzerland, or the UK, because of limits in TikTok's API.
Connect your TikTok account in Settings > Integrations before you start.
Auto-reply to comments
Trigger: TikTok - Comment(s) on Reel
- In a workflow, click Add Trigger and choose TikTok - Comment(s) on Reel.
- Pick the TikTok account. If you don't pick one, all connected accounts are included.
- Choose the post type, Published or Custom, then pick a post or paste its URL. If you don't pick a post, all posts on the account are included.
- Enter the words to look for and how to match them:
- Exact Match: the comment must be exactly your phrase. "Price" matches "Price", but "Please share the price" doesn't.
- Contains Exact Phrase: the comment must include your phrase. "I bought from you" matches "I bought from you yesterday", but not "I bought one from you".
People who comment are saved as contacts with their first and last name.
Action: Reply in Comments
- Add the Reply in Comments action from the Communications section.
- Add up to 10 replies. One is picked at random each time, so your replies don't look repetitive.
Auto-reply to direct messages
Trigger: Customer Replied
- Add the Customer Replied trigger and choose TikTok as the reply channel.
- Set matching rules, such as Contains Phrase or Exact Match Phrase.
Action: TikTok Interactive Messenger
Add the TikTok Interactive Messenger action from Communications and write your reply.
Limits
Unlike Facebook and Instagram, the TikTok Interactive Messenger action doesn't yet support:
- A reply type setting
- Templates
- Attachments, buttons, or quick replies
These will be added as TikTok's API allows.