Conversations · 1 min read
Choose the SMS From and To Numbers
When you have more than one business number, or a contact has more than one phone number, you can choose exactly which numbers to use.
- From: your business number that sends the SMS.
- To: the contact's number that receives it.
Requirements
- The From number must be in your account and able to send SMS.
- The contact needs a valid phone number.
- Messaging registration, Do Not Disturb, and opt-out rules still apply.
Workflows and bulk SMS choose their sender in their own settings.
How the From number is picked
If you don't choose one, FunnelStreams uses the first that applies:
- The number you selected
- The number assigned to the team member sending
- The number already used in this conversation
- Your account's default outbound number
Choose the From number
- Open the contact's conversation and select SMS in the message box.
- Click the From dropdown and pick a number.
- Write and send your message.
Admins can use any number in the account. Other team members can use the default number, the number last used in the conversation, numbers assigned to them, and eligible unassigned numbers.
Choose the To number
- Open the conversation and select SMS.
- If the contact has more than one number, click the To dropdown and pick one.
- Write and send.
A contact can have up to 11 phone numbers, with one marked Primary.
Check which number sent a message
- Hover over the SMS in the conversation.
- Click the three-dot menu and select Details.
- See the sending number.