Conversations · 1 min read
Web Chat in Conversations
Web chat lets visitors on your website message you in real time. Their messages show up in Conversations, so your team can reply from the same inbox as everything else.
Set it up
- Go to Sites > Chat Widget and click + New.
- Choose Live chat as the chat type.
- Customize the widget:
- Intro message
- Agent avatar and branding
- Message shown when no one is available
- Chat timeout message
- Save the widget.
- Copy the script and paste it into your website's footer or body.
Visitors can start chatting as soon as it's installed.
Manage web chats
- New chats show up in Conversations right away, marked with a chat icon.
- To see only web chats, filter by Last Message Channel = Live Chat.
- When a chat is done, click End Chat.