Workflows · 1 min read
Log External Call Workflow Action
The Log External Call workflow action records calls made in other calling tools in FunnelStreams. The calls, and any recordings, show in the contact's conversation.
Set it up
- Create a workflow with the Inbound Webhook trigger, and point your calling tool's webhook at it.
- Add an If/Else branch on the direction field from the webhook, so inbound and outbound calls go down separate paths.
- In each branch, add a Create Contact action:
- Inbound calls: map Phone to the From Number.
- Outbound calls: map Phone to the To Number.
- Add the Log External Call action after it.
- For Direction, Date, To, From, Call Status, and Attachment, click the custom values icon and choose the matching value from Inbound Webhook Trigger.
- Publish the workflow.
From then on, calls from your outside tool show in the contact's conversation. Pass the recording link in Attachment to show the recording too.