Payments · 1 min read
Manage and Export Abandoned Checkouts
An abandoned checkout happens when a customer starts checking out but leaves before paying. The Abandoned Checkouts page shows all of these in one place so you can follow up.
Open Abandoned Checkouts
Go to Payments, hover over Orders, and select Abandoned Checkouts.
What you can do
- Search and filter by customer, date, product, or recovery status.
- Export to CSV: select one, several, or all records on the page and export customer info, cart contents, activity, and recovery status.
- Share the checkout link: copy a customer's checkout link and send it so they can finish their purchase.
- Set up recovery notifications: turn on reminders so customers get a message to come back and complete checkout.
Tips
- Pair recovery messages with a small incentive, like a coupon, for better results.
- Check recovery status to see which follow-ups are working.