Mobile App · 1 min read
Diagnose Mobile App Notification Issues
If notifications from the FunnelStreams mobile app aren't showing up, run Notification Diagnosis. It checks the most common causes and sends a test notification.
You need a recent version of the app. Update it from your app store first.
Run the diagnosis
- Open the FunnelStreams mobile app.
- Go to your profile or Settings, then Notifications.
- Tap Notification Diagnosis and start the check.
What it checks
- Network: that your phone can reach our notification service. Try switching between Wi-Fi and mobile data if this fails.
- Notifications: that notifications are allowed for the app in your phone's settings.
- Sound: that sounds are on and your phone isn't silenced, in Do Not Disturb, or in a focus mode.
- Test delivery: sends a real notification to your phone. If it doesn't arrive, the problem is between the service and your device.
Look at all four results together, then fix what failed and run the diagnosis again.
Other things to check
- Your notification settings on desktop under Settings > My Profile > Notifications have Mobile turned on.
- Battery saver or app sleeping features aren't stopping the app, especially on Android.
- You're logged in to the right account.
If it still fails, copy the diagnosis report and include it when you contact support.