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FUNNELSTREAMS

Conversations · 1 min read

Two-Way Email Sync for Outlook

What it does

Two-way sync links your Outlook mailbox with FunnelStreams. Emails you send or receive in Outlook with your contacts appear in Conversations, and emails you send from FunnelStreams appear in your Outlook Sent folder.

Connect Outlook

  1. Click your profile, then go to Settings → My Profile (or Profile → Email).
  2. Under Integrations, choose Outlook and click Connect.
  3. Sign in with your Outlook or Microsoft 365 account.
  4. Approve the permissions requested.
When it's connected, you'll see your Outlook address listed with a connected status.

How sync works

  • Emails between you and existing contacts sync into their conversation.
  • Replies you send from Outlook are logged on the contact.
  • One-to-one emails you send from Conversations go out through your Outlook mailbox.

Good to know

  • Two-way sync is for individual emails. Bulk campaigns and workflow emails still go out through your sending domain.
  • Each user connects their own mailbox.
  • If sync stops, disconnect and reconnect the account. Your Microsoft admin may need to approve the app.

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