Campaigns · 1 min read
FAQ Element in the Email Builder
The FAQ element adds a list of questions and answers to an email. In inboxes that support it, readers can expand and collapse each answer. In inboxes that don't, the answers stay open so everyone can still read them.
Add an FAQ
- Go to Marketing → Emails → Templates.
- Open a template or click + New, and use the Design Editor.
- Open Add Elements (+) and drag the FAQ element into your email.
- Select the FAQ block and edit the questions and answers. Click Add Item for more.
- Format the text, set the expand/collapse icon and its position, and adjust padding.
- Optionally, open Visibility to set device visibility or conditional sending.
- Save, then preview in desktop, tablet and mobile view.
- Open the menu next to Preview, choose Test Email and send yourself a test.
Visibility options
- Device visibility: show the FAQ on desktop, mobile or both.
- Conditional sending: show or hide it based on contact details, using Is, Is Not, Is Empty or Is Present.
If the layout around the FAQ is hidden, the FAQ is hidden too.