Campaigns · 1 min read
Resend to Unopened for RSS and Batch Scheduled Emails
Resend to Unopened sends the same email again, optionally with a new subject line, to contacts who didn't open it the first time.
Which campaigns support it
- Sent RSS Schedule campaigns
- Sent Batch Schedule campaigns
The follow-up goes to contacts who didn't open the original email, based on open tracking.
Resend a sent campaign
- Go to Marketing → Emails → Campaigns.
- Find the sent RSS or batch scheduled campaign.
- Open its three-dot menu and select Resend email to Unopened.
- Choose the date and time for the resend.
- Keep the subject line or change it.
- Click Confirm.
Plan a resend while creating the campaign
- Create a new campaign in Marketing → Emails → Campaigns.
- Finish the design and open Send or Schedule.
- If Resend email to unopened is available for your sending option, turn it on.
- Set the delay and review the subject line.
- Send or schedule the original campaign.
Manage a pending resend
- In Marketing → Emails → Campaigns, look for the resend with a Waiting status.
- Open its three-dot menu. Choose Edit Resend Duration to change the timing, or cancel the pending resend.
- After it sends, open Statistics from the three-dot menu to review opens, clicks and unsubscribes.
If you cancel the original campaign before it sends, the resend won't send either.