Memberships · 1 min read
Community Workflow Triggers
Community triggers start a workflow when members do something in your community. Use them to send notifications, add tags, start follow-ups, or update contact fields.
Available triggers
Each trigger needs you to pick a group.
- Group joining request rejected: runs when you decline someone's request to join. Send them an alternative offer or a note explaining why.
- Group post created: runs when a member publishes a post. Notify your team, tag active members, or reward engagement.
- Group comment created: runs when a member comments. Track engagement or alert a moderator.
- Member registered for group event: runs when a member signs up for an event. Send reminders and the meeting link.
Filters
Narrow each trigger with filters, such as a specific channel or event, so the workflow only runs when it should.
Set it up
- Go to Automation and create a workflow.
- Click Add trigger and search for the community trigger you want.
- Choose the group and any filters.
- Add your actions, such as Send email or Add tag.
- Save and publish.
Ideas
- Send a welcome text after a member's first post.
- Tag members who comment often as "Engaged" and invite them to your next offer.
- Send event reminders 24 hours and 1 hour before a live session.