Payments · 1 min read
Issue Full or Partial Refunds
You can refund all or part of a payment made through your connected payment providers.
Issue a refund
- Go to Payments > Transactions.
- Click the three dots next to the payment and select Refund.
- Choose the amount:
- Full refund: the total is filled in for you.
- Partial refund: change the amount to less than the total.
- Confirm the refund.
Good to know
- Refunds are recorded on the transaction and show in your Transactions list.
- You can issue more than one partial refund on a transaction, up to its total.
- Some providers only allow refunds once a payment has settled. If a refund is rejected right after the sale, try again later or refund it in the provider's dashboard.
- Refunding a subscription payment doesn't cancel the subscription. Cancel it separately if needed.