Payments · 1 min read
The Subscriptions Page and Subscription Statuses
The Subscriptions page shows all the recurring payments created through your order forms, stores, invoices, and other payment flows.
Open the page
Go to Payments > Subscriptions. You can search, filter by status or provider, and open any subscription to see its details.
Subscription details
Each subscription shows the customer, product and price, payment provider, start date, next billing date, and payment history.
Statuses
- Trial: in a trial period
- Active: billing normally
- Canceled: canceled
- Suspended: paused for now
- Failed: the first payment failed
- Incomplete: setup was started but not finished
- Unpaid: a payment is due but hasn't been paid
- Expired: the subscription has ended
Statuses from different providers are grouped into these so they look the same everywhere.
Syncing
Status and billing changes sync from your payment provider. Subscriptions created directly in a provider's dashboard, outside your account, aren't listed.
Actions
Depending on the provider, status, and your permissions, you can cancel, pause, resume, change, or retry a subscription payment.