Payments · 1 min read
Pause and Resume a Subscription
Pausing lets a customer take a break without canceling. Billing stops during the pause and starts again when you resume.
Before you pause
- The subscription must be listed in Payments > Subscriptions.
- Pause isn't available for every payment provider or subscription status. If you don't see the option, that subscription doesn't support it.
- You need the right subscription permissions.
Pause a subscription
- Go to Payments > Subscriptions and open the subscription.
- Click Pause.
- Choose how long:
- Indefinitely: stays paused until you resume it.
- Custom date: resumes automatically on the date you pick.
- Confirm.
Invoices during a pause
No new charges are made while the subscription is paused.
Resume a subscription
Open the subscription and click Resume. Billing picks up from the next billing date.
Pauses and resumes show in the subscription's history and exports.