Mobile App · 1 min read
Fix Call Disconnections in the FunnelStreams Mobile App
Calls in the FunnelStreams mobile app can drop when your phone limits what the app can do in the background.
Common causes
- The app is in the background and battery optimization is on.
- Background data is restricted for the app.
- Notifications are turned off.
- Your phone has aggressive power-saving features.
The app uses VoIP push notifications to keep calls connected, so these settings matter.
Fix it on iPhone
- Go to Settings > FunnelStreams (or the app's name) and allow Notifications, Microphone, and Background App Refresh.
- Make sure Mobile Data is on for the app.
- Turn off Low Power Mode while taking calls.
Fix it on Android
- Go to Settings > Apps and open the app.
- Allow Notifications, Microphone, and Phone.
- Under Battery, set the app to Unrestricted or turn off battery optimization.
- Under Mobile data, allow background data.
- Some brands, such as Samsung, Xiaomi, and OnePlus, have extra sleeping or auto-launch settings. Add the app to the "never sleep" list.
Then
- Update the app to the latest version.
- Log out and back in so the app registers for call notifications again.
- Try a test call on Wi-Fi and then on mobile data.