Account Management · 1 min read
Retry a Failed Subscription Payment
If a payment for a subscription or product doesn't go through, you can retry it from the same checkout screen.
Why payments fail
- Not enough funds on the card
- A typo in the card number or security code
- An expired card
- Your bank's fraud protection blocked the charge
- The billing address or ZIP doesn't match the card
When a payment fails, the checkout screen shows a message that explains why.
Retry the payment
- Go back to the product or subscription page.
- Read the failure message at the top of the screen.
- Click Retry Payment. The payment form opens again.
- Re-enter or confirm your card details and submit.
Check your card details
- The card number is entered correctly.
- The expiration date and CVV are right.
- The billing ZIP or postal code matches what your bank has on file.
- The name matches the card.
If it still fails
- Try a different card.
- Call your bank and ask them to allow the charge. Banks often block a first charge from a new merchant.
- Wait a few minutes before trying again, since several failed attempts in a row can trigger another block.
If your FunnelStreams subscription itself is past due, use the Renew link in your account or on the help portal's My Account page to bring it current.