Conversations · 2 min read
Mixed Use Case in the Pre-Built A2P Chat Widget Flow
If you send both marketing texts and informational texts, like appointment reminders, you can choose Mixed in the pre-built A2P chat widget registration flow.
Only choose Mixed if you really send both kinds.
Message types
- Marketing / Promotional: sales, offers, discounts, newsletters.
- Transactional / Non-Marketing: appointment reminders, order confirmations, service updates.
- Mixed: one program that sends both.
When you pick Mixed, your campaign use case is set to Low Volume Mixed automatically.
Two consent choices
The generated widget includes:
- One checkbox for informational messages
- One checkbox for marketing messages
- A disclosure for each
- Nothing pre-ticked
Contacts can agree to informational only, marketing only, or both.
The consent wording, STOP and HELP details, message frequency, rates notice, and required checkboxes are generated for you and can't be edited or removed. That keeps your live opt-in matching what carriers review.
Set it up
- Go to Settings > Phone System > Trust Center and continue to A2P campaign registration. Your A2P brand must be done first.
- Choose the Chat Widget Setup flow.
- At Messaging Use Case, choose Mixed. Check the use case shows Low Volume Mixed.
- Answer the campaign questions.
- Check the widget preview has both consent checkboxes, with disclosures and nothing pre-ticked.
- Change the look if you like, then install the widget on the page you're submitting.
- Review your campaign details and sample messages.
- Submit and track the status in the Trust Center.
Tips for approval
- Your sample messages should include both marketing and informational examples.
- Treat each consent separately. Only send marketing texts to people who ticked that box.
- Keep the widget live and public on the page you submitted.
- Don't put another SMS opt-in form on that page.
- Make sure your site has a privacy policy, terms and conditions, and business details.
The guided flow helps avoid mistakes, but approval isn't guaranteed.