Conversations · 1 min read
Use the WhatsApp Template Library
The WhatsApp template library gives you ready-made message content to start from, instead of writing every template from scratch. The content comes from templates Meta has approved before, but library templates aren't pre-approved for your account. Every template still goes through Meta review.
When you create a template, you can choose:
- Blank Template: write your own.
- AI Template: let AI draft it, then review and edit.
- Use Prebuilt Template: start from the library.
Before you start
- WhatsApp is connected and set up in your account.
- You have your business details, media, links, and sample values ready.
- You have permission to create and edit WhatsApp templates.
Create a template from the library
- Go to Settings > WhatsApp > Templates and click Create Template.
- Choose Use Prebuilt Template.
- Search, sort, or filter by Category, Industry, and Language. Favorite templates to find them again.
- Select a template to preview it.
- The form fills in for you. Check the name, category, and language, edit the content, and add realistic sample values for any variables.
- Submit it.
- Check its status in Settings > WhatsApp > Templates.
You're editing your own new copy. The library original doesn't change.
Once approved, use it like any other template in workflows, bulk actions, and Conversations. Creating a template doesn't send it to anyone.
FAQs
Are library templates already approved for my account? No. Meta reviews each one.
Does using the library speed up approval? No.
Can I edit the content before submitting? Yes.
What if nothing fits? Use a blank template, or let AI draft one.
Do I need a template for every reply? No. You only need one outside the 24-hour customer service window.