Conversations · 1 min read
WhatsApp Verification Code Not Received
If you don't get the one-time code (OTP) when verifying a WhatsApp number, the usual reason is that the number is already registered on the WhatsApp Business app or regular WhatsApp. WhatsApp blocks the code in that case.
Check if the number is on WhatsApp
Use a Click to Chat link
- In a browser, go to
https://wa.me/followed by the full number with country code and no spaces or symbols. For example,https://wa.me/15551234567. - If WhatsApp opens a chat, the number is registered. If you see "Phone number shared via url is invalid", it isn't.
Check in WhatsApp
- Save the number in your phone contacts.
- In WhatsApp, start a new chat and search for it.
- If it shows up, it's on WhatsApp. "Business Account", a business name, or a category means it's on WhatsApp Business.
Fix it
Option 1 (recommended): use a different number
Use a number that has never been on WhatsApp, and connect that instead.
Option 2: delete the existing WhatsApp account
Deleting the WhatsApp account permanently removes its chat history. Back up anything you need first.
- Install WhatsApp or WhatsApp Business on a phone with that number.
- Go to Settings > Account > Delete Account and confirm.
- Wait a few minutes, then try connecting and verifying again.
Still no code?
If the number isn't on WhatsApp and you still don't get the code, contact FunnelStreams support with the phone number (with country code), a screenshot or the exact error, and roughly when you tried.