Conversations · 1 min read
Manage WhatsApp User Permissions
WhatsApp user permissions let admins decide which WhatsApp settings each team member can change, without removing their access to WhatsApp altogether.
The seven permissions
- Create/edit WhatsApp templates
- Delete WhatsApp templates
- Create/edit WhatsApp Flows
- Delete/deprecate WhatsApp Flows
- Update WhatsApp business profile
- Add/manage WhatsApp phone numbers
- Disconnect WhatsApp integration
Disconnecting WhatsApp and canceling a WhatsApp subscription are different things.
How they work
These permissions cover actions that change your WhatsApp setup. Viewing and previewing still follow the user's general WhatsApp access.
- Existing users keep their current WhatsApp access by default.
- When a permission is off, that action isn't available to the user, and they may see a message explaining why. For example, they can open WhatsApp templates but can't create or edit one.
Set permissions
- Go to Settings > My Staff and open the team member.
- Open Roles & Permissions and find the WhatsApp permissions.
- Turn each permission on or off.
- Save.
If someone suddenly can't do a WhatsApp task, check these seven permissions before changing their wider access.