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WhatsApp Setup Error: Payment Method Already Exists

If you see "Please create a new WhatsApp Business Account since a payment method already exists for the current WhatsApp Business Account", the WhatsApp Business account you picked already has a payment method in Meta.

Why it happens

The account was used before, either directly in Meta or with another WhatsApp provider. Meta doesn't allow an account with an existing payment setup to be connected through another platform.

Fix it

Create a new WhatsApp Business account in your existing Meta Business Manager.
  1. Go to Meta Business Settings and log in with the Facebook account that manages your business.
  2. Go to Accounts > WhatsApp Accounts, click + Add, and choose Create a New WhatsApp Business Account.
  3. Give it a unique name, like "YourBusinessName-New", and finish the steps.
  4. Go back to WhatsApp setup in FunnelStreams and choose the new account when asked.

Tips

  • Don't delete the old account if other services or campaigns use it.
  • To see which payment method is attached, check Meta's payment settings.
  • If you've connected the number with another provider before, use a new WhatsApp Business account.

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