Conversations · 1 min read
WhatsApp Setup Error: Unsupported Currency
WhatsApp setup in FunnelStreams supports WhatsApp Business accounts that use USD or INR. If yours uses another currency, like EUR or GBP, setup fails with an error like:
> Last Onboard failed! This WhatsApp Business Account uses currency (EUR), which we do not support yet.
The error shows whichever currency your account uses.
| Currency | Supported | | --- | --- | | USD | Yes | | INR | Yes | | EUR, GBP, and others | No |
This happens even if your Meta business is verified and your WhatsApp Business account is approved.
Fix it
- Open your account in Meta: log in to Meta Business Settings, pick your business portfolio, go to Accounts > WhatsApp Accounts, and select the account.
- Check the currency: on the Summary tab, under Business information, find Currency.
- Change it to USD or INR if Meta lets you. If you can't edit it, ask Meta support whether it can be changed. Changing your business portfolio's currency doesn't always change an existing WhatsApp Business account's currency. If it can't be changed, you can create a new WhatsApp Business account in USD or INR.
- Try again: in FunnelStreams, go to Settings > WhatsApp and connect again.