Conversations · 1 min read
WhatsApp: Unsupported Message Type
WhatsApp's consumer app has lots of message types, like polls, stickers, and voice notes. Not all of them work with Meta's WhatsApp Business platform. When a customer sends one that isn't supported, FunnelStreams can't show what's in it. This is a Meta limit, not a problem with your account.
Meta uses error code 131051 ("Message type is not currently supported") for these messages, whether a customer sends one to you or a message you send uses an unsupported type.
Supported message types
| Type | Direction | Details | | --- | --- | --- | | Text | Both | Including emojis and links | | Image | Both | JPEG, PNG. Up to 5 MB | | Video | Both | MP4, 3GPP. Up to 16 MB | | Audio | Both | AAC, MP4, MPEG, AMR, OGG. Up to 16 MB | | Document | Both | PDF, Word, Excel, PowerPoint, and more. Up to 100 MB | | Sticker | Both | Static WebP to send. Animated WebP received only | | Location | Both | A map pin | | Templates | Outgoing | Approved Marketing, Utility, and Authentication templates | | Interactive | Outgoing | Lists, reply buttons, and website buttons | | Reactions | Both | Emoji reactions |
Not supported
- Polls
- Deleted messages
- Regular WhatsApp voice and video calls from the consumer app
- Contact cards shared from a phone's address book
What you'll see
The conversation shows a placeholder, like "Unsupported Message". You'll know the customer sent something, but not what it says.
What to do
Reply and ask the customer to resend it as text, an image, audio, or a document.