Conversations · 1 min read
WhatsApp Error: Your WhatsApp Business Account Is Locked
If Meta locks your business account, it's usually because of a policy violation, failed verification, or suspicious activity. You'll need to appeal to Meta.
1. Submit an appeal
- In Meta Business Suite, open Account Quality.
- Select the blocked account or asset.
- Click View Details, then Request Review if it's available.
2. Send the documents Meta asks for
Meta may ask for:
- Business verification documents, like a business license, tax ID, or utility bill
- Proof you own your domain or phone number
- A clear explanation of what your business does and how you use Meta's platforms
You can use this message:
> Dear Meta Business Support Team, > > I'm appealing the recent restriction placed on our WhatsApp Business account. Our details: > > - Business name: [Your business name] > - Business Manager ID: [Your Business Manager ID] > - WhatsApp number: [Your WhatsApp business number] > - WhatsApp Business account ID (if known): [Your account ID] > - Website: [Your website] > > I'm happy to provide any supporting documents you need. We want to fully follow Meta's policies. Please review our account. > > Thank you, > [Your name] > [Business name] > [Contact email]
3. Wait for Meta
Most appeals are reviewed within a few business days. Don't send more than one appeal, as that can slow it down.
Prevent future blocks
- Complete business verification.
- Don't send unwanted messages or spam.
- Use approved templates to start conversations.
- Keep a good quality rating. See WhatsApp Quality Rating and Messaging Limits.