Workflows · 1 min read
AI Intent Detection Action
The AI Intent Detection action reads a piece of text and labels its sentiment as Positive, Negative, or None. It creates a branch for each, so you can follow up differently without building If/Else logic.
Set it up
- Open your workflow and click +.
- Search for AI Intent Detection and add it.
- Enter an Action Name, such as "Analyze Customer Sentiment."
- In Input Text, choose the text to check. It can be fixed text, a value such as
{{message.body}}, or a custom field. - Click Save Action.
Add steps to each branch
Saving creates three branches: Positive, Negative, and None. Add follow-up steps to each.
Examples
Customer feedback (trigger: survey or feedback form submitted):
- Positive: thank them and ask for a review.
- Negative: create a support task and notify your team.
- None: ask a follow-up question.
After a purchase (trigger: delivery confirmation or a follow-up reply):
- Positive: ask for a testimonial.
- Negative: alert support to help quickly.
- None: check in again later.