Using your system as a “softphone” for outbound calls is an excellent way to communicate with leads for one-time calls or for calling through lists.......

Inbound Call Routing is the process that happens if a prospect calls back the phone number from a text message or the phone call that......

You can use the Call Event in a campaign to automatically have the system call the customer when that step is reached in the campaign.......

A Voicemail Drop is utilized to accelerate the process of leaving voicemail messages. The way it works is the system will make a phone call......

Voicemail Drops require mp3 or wav audio files. This article shows how to properly convert your audio voicemail file to properly utilize Voicemail Drops. What......

A Twilio number is a digital phone number that can give you full access to your regular call and message routine. You can create an......

NOTE: Transcriptions for recordings are a paid feature. Your account may be charged if you use this service. You may want your phone number to......

You may want to remove a phone number from your system. To delete a Twilio number, follow these simple steps: Step 1: Navigate to Settings......

A Twilio number is a digital phone number that can give you full access to your regular call and message routine. There are a few......

You may want to record calls to be able to review them for quality assurance. Step 1: Ensure you have call recording enabled. - Navigate......

Below is an overview of how the system selects which Twilio Outbound Number to use for a contact, according to various scenarios: - If the......

A whisper message is a short message that you hear on your end of the line when a call is connected. It can help you......