Email & SMTP · 1 min read
Email Reply and Forwarding Settings
Where to find it
Go to Settings → Email Services and open Reply & Forward Settings.
Forwarding address
Replies from contacts always appear in Conversations. Add a forwarding address if you also want a copy sent to another inbox. Separate several addresses with commas.
Reply address
By default, replies go back into FunnelStreams. Set a Reply address if you want replies to go to a specific mailbox instead. Replies sent elsewhere won't appear in Conversations.
BCC emails
Add addresses that should receive a blind copy of every outbound email, for example for record keeping.
Forward to assigned user
Turn this on to send a copy of inbound replies to the user assigned to the contact.
Reply tracking with other SMTP providers
If you send through your own SMTP service, turn on Reply Tracking so replies come back into Conversations. Without it, replies go straight to your SMTP mailbox and aren't logged on the contact.
Good to know
Forwarding addresses and BCC emails work only with the built-in FunnelStreams email service.