Integration & Widget · 1 min read
Add Messaging and Social Links to Google Business Profile
You can add text (SMS) or WhatsApp messaging and links to your social profiles to your Google Business Profile listings. Customers see them in Google search and Maps.
Replies in Conversations only work for channels connected in FunnelStreams.
Add channels
- Go to Settings > Integrations.
- Connect Google Business Profile and open the listing selection.
- Use the WhatsApp and Message tabs to add messaging, or click Connect channels to add social profiles.
- Save.
Social profile link formats
Google only accepts links in these formats:
| Profile | Format | | --- | --- | | Facebook | facebook.com/{username} | | Instagram | instagram.com/{username} | | LinkedIn | linkedin.com/in/{username} or linkedin.com/company/{username} | | Pinterest | pinterest.com/{username} | | TikTok | tiktok.com/@{username} | | X | x.com/{username} or twitter.com/{username} | | YouTube | youtube.com/@{username}, /channel/{id}, or /user/{username} |
How they show up
Only one messaging option shows on your listing at a time. If you add both text and WhatsApp, Google shows text.
Messaging option not showing?
- Open your listing in Google Business Profile, either from Update GBP in the listing selection or directly in Google.
- Check whether your edit was approved. Google reviews every edit, and this can take time. If it was rejected, update it and submit again.