Social Media · 1 min read
Manage Comments in Social Planner
What it is
Comment Management brings comments from your posts into one dashboard, so you can respond without switching between apps.
Only comments on posts published through Social Planner are included. Comments on posts published directly in the social app don't appear.
What you can do
- Reply to top-level comments, with emoji, GIFs and images.
- Like comments to show you've seen them.
- Reply in threads to keep conversations organized. Click the arrow beside a comment to see its replies.
- Mention Pages or public profiles by typing @ and at least three characters.
- Mark all as read to clear the unread count for the current platform and filters. Comments aren't deleted.
- Filter by Latest (newest first) or Top (most engaging first).
How to manage comments
- Go to Marketing → Social Planner → Comments.
- Select the platform.
- Read and reply to comments, like them or open threads. Click View More to expand a conversation.
- Use the dropdown to switch between Latest and Top.
- Click Mark All as Read when you're caught up.
Available actions vary by platform. Facebook supports the full set of features above.