Artificial Intelligence · 1 min read
Knowledge Base Retrieval Tester
A knowledge base can include documents, rich text, tables, and web pages. When an AI agent gets a question, it looks up the most relevant pieces of that content. The Retrieval Tester shows you what it finds, so you can fix gaps before customers ask.
When to use it
- After you add or change knowledge base content.
- When an agent gives a wrong or vague answer.
- Before you turn on a new agent.
Run a test
- Go to AI Agents > Knowledge Base and open a knowledge base.
- Open the Retrieval Tester.
- Type a question a customer might ask.
- Run the test.
- Review the results. Each result shows the matching content and how closely it matches.
Improve results
- If the right content doesn't appear, add a clear FAQ or a short section that answers the question directly.
- Remove old or conflicting content.
- Split long documents into focused sections.
- Test again with different wordings of the same question.