Artificial Intelligence · 1 min read
Skills Platform for AI Agents
Skills are what let AI agents take action instead of just writing replies. You don't need to install anything. Skills are available in your agents as you build them.
Types of skills
| Type | What it does | Example | | --- | --- | --- | | Built-in capabilities | Supported actions in your account. | Update a contact, send an email, book an appointment. | | Custom skills | Reusable instructions for a repeatable task. | "How we qualify a new lead." | | Knowledge sources | Approved facts the agent can look up. | Your knowledge base or FAQs. | | External tools | Connections to supported outside apps. | A connected app in your account. |
Built-in capabilities or custom skills?
- Built-in capabilities are the actions an agent can take.
- Custom skills tell the agent how to do a task your way, such as the steps and tone to use.
Add a custom skill
- Go to AI Agents > Agent Studio and open a Managed Agent.
- Open Skills and click Add Skill.
- Name the skill and write clear step-by-step instructions.
- Save, then test the agent with a task that uses the skill.
Tips
- Give each skill one clear purpose.
- Only turn on the capabilities an agent needs.
- Review the agent's activity to see which skills it used.