Artificial Intelligence · 1 min read
Call Logs for Voice AI Agents
Call Logs show the history of every call your Voice AI agents handle. Use them to see what happened on a call, check the agent's answers, and find things to improve.
Open Call Logs
- Click AI Agents in the left menu.
- Click Voice AI at the top.
- Set any filters you need, such as agent, date range, or call outcome.
- Scroll down to the call log table.
What each call shows
- Agent name
- Contact name and phone number
- Date, time, and call length
- Call direction: inbound or outbound
- Recording
- Transcript and AI summary
- Actions the agent took, such as booking an appointment or transferring the call
Review a call
- Click a call in the table.
- Listen to the recording or read the transcript.
- Check the summary and actions.
- Open the contact to see the call on their record.
Export logs
Use Export above the table to download the filtered calls as a CSV file.
Tips
- Filter by outcome to find calls that didn't go as planned.
- Use what you find to update the agent's prompt or knowledge base.