Artificial Intelligence · 1 min read
How to Test Voice AI Agents
Testing your Voice AI agent before launch helps you catch problems with its instructions, actions, and voice.
Web call or phone call?
| Method | Best for | | --- | --- | | Web call | Fast testing of prompts and conversation in your browser. | | Phone call | Checking the real phone experience, including the number, audio quality, and transfers. |
A web call doesn't replace a phone test. Always make at least one real phone call before you go live.
Before you test
- Save the agent's latest changes.
- Set up the actions you want to test, such as booking or transfers.
- For a phone test, assign a phone number to the agent.
Run a web call
- Go to AI Agents > Voice AI and open the agent.
- Click Test and choose Web Call.
- Allow microphone access.
- Talk to the agent as a caller would.
Run a phone call
- Click Test and choose Phone Call.
- Enter your phone number, or call the agent's number.
- Have a full conversation, including the actions you want to check.
Review test calls
Open the agent's call logs to see the transcript, summary, and actions for each test call.
What to test
- The greeting and tone.
- Common questions and unusual answers.
- Each action, such as booking and transfers.
- What happens when the caller is silent or interrupts.