Artificial Intelligence · 1 min read
Managing Granular Permissions for Voice AI Agents
Granular permissions let you control who on your team can see and change your Voice AI agents. For example, a manager can edit agents while a team member can only review call logs.
Configure permissions
- Go to Settings > My Staff.
- Find the team member and click the Edit (pencil) icon.
- Click Roles and Permissions in the left menu.
- Find the AI Agents section.
- Choose the Voice AI permissions for this user, such as viewing agents, managing agents, or viewing call logs and dashboards.
- Save.
Tips
- Give edit access only to people who manage your agents.
- Let people who follow up on calls view logs and dashboards.
- Review permissions when someone's role changes.