Artificial Intelligence · 1 min read
Voice AI Logs: Review and Debug Calls
Agent Logs show what happened inside each Voice AI conversation: the messages, the steps the agent took, timestamps, and system events. Use them to understand the agent's choices and fix problems.
Open Agent Logs
- Go to AI Agents > Voice AI.
- Open Agent Logs.
Use the logs
- Review the table of calls. Columns include the agent, contact, time, and status.
- Filter or search to find the call you want.
- Click a call to open the detailed view.
- Step through the conversation and the actions the agent took.
Debug a call
- Find where the conversation went wrong.
- Check whether an action failed, such as a booking with no open slots.
- See which instructions or knowledge the agent used.
- Update the prompt, knowledge base, or action settings, then test again.