Artificial Intelligence · 1 min read
Voice AI Outbound Calling
Voice AI Outbound Calling lets a Voice AI agent place calls from a workflow. The same agent can handle both inbound and outbound calls.
Accepting the outbound calling terms doesn't give you consent to call any contact. You're responsible for getting and keeping consent and following calling laws where you and your contacts are.
Requirements
- A Voice AI agent set up for outbound calls.
- A phone number in your account to call from.
- Your business verification completed.
- The outbound calling terms accepted for your account.
Accept the outbound calling terms
- Go to AI Agents > Voice AI.
- Open the outbound calling settings.
- Read and accept the terms.
Set up an outbound call
- Go to Automation > Workflows and create or open a workflow.
- Add a trigger, such as Form Submitted.
- Add the Voice AI Outbound Call action.
- Choose the agent and the number to call from.
- Add any context the agent should use, such as why it's calling.
- Save and publish the workflow.
Limits
- Calls only go out during allowed calling hours for the contact's location.
- Daily and per-contact call limits apply.
- Some countries and number types can't be called.
Tips
- Tell the agent why it's calling in the first line of its instructions.
- Test with your own number first.
- Review results on the Outbound Calling Dashboard.