Artificial Intelligence · 1 min read
Voice AI Outbound Calling Compliance Checks
Voice AI outbound calls follow rules and safeguards that help protect your contacts and your business.
Safeguards the platform applies
- Business verification (KYC) before outbound calling.
- Account eligibility checks.
- Call limits.
- Allowed calling hours.
- Same-country calling rules.
Your responsibility for consent
Voice AI doesn't check each contact's consent before calling. You manage consent yourself and must be able to show that each contact agreed to be called.
Ways to manage consent:
- Add a clear consent checkbox to your forms.
- Save consent in a contact field or tag.
- Use workflow filters so only contacts with consent are called.
Set up a consent check in a workflow
- In your workflow, add an If/Else step before the outbound call.
- Check for your consent tag or field.
- Only connect the Yes path to the Voice AI Outbound Call action.
Tips
- Keep records of when and how each contact gave consent.
- Honor opt-outs right away.
- Check the calling laws in each place you call.