Artificial Intelligence · 1 min read
Voice AI Outbound Calling Dashboard
The Outbound Calling Dashboard shows how your outbound Voice AI calls are doing. It tracks every call attempt and its outcome.
Open the dashboard
- Go to AI Agents > Voice AI.
- Open the Outbound dashboard.
- Choose the agent and date range.
Metrics
| Metric | What it shows | | --- | --- | | Attempted Calls | All outbound calls the agent tried to place. | | Connected Calls | Calls a person answered. | | No Answer | Calls nobody picked up. | | Voicemail | Calls that reached voicemail. | | Failed | Calls that couldn't be placed, such as invalid numbers or calls blocked by limits. |
Use the dashboard
- Compare connected calls with attempted calls to see your connection rate.
- Look at failed calls to find number or setup problems.
- Click into a call to open its log, recording, and transcript.
Tips
- Try different calling times if your connection rate is low.
- Clean up invalid numbers in your contact list.