Artificial Intelligence · 1 min read
Voice AI Performance Reports
Voice AI Performance Reports are scheduled emails that summarize how each agent is doing. You don't need to log in to check the dashboard.
What a report includes
- Total calls handled in the period.
- Call length, such as average duration.
- Outcomes, such as appointments booked and calls transferred.
- Trends compared with the last period.
Set up a report
- Go to AI Agents > Voice AI and open the agent.
- Open the Performance Reports settings.
- Turn on reports.
- Choose how often to send them, such as weekly or monthly.
- Add the team members who should get the email.
- Save.
Tips
- Send weekly reports to whoever manages the agent.
- If numbers change suddenly, check the call logs for that period.