Artificial Intelligence · 1 min read
Voice AI: Translation Service for Call Transcripts and Summaries
The Translation Service translates Voice AI call transcripts and summaries into another language after the call. Your team can read every call in their own language.
Agent language vs. translation language
- Agent language: the language the agent speaks on the call.
- Translation target language: the language for the translated transcript and summary.
For example, if customers call in Spanish but your team works in English, set the agent language to Spanish and the target language to English.
Turn it on
- Go to AI Agents > Voice AI and open the agent.
- Open the agent's settings and find Translation.
- Turn on translation.
- Choose the target language.
- Save.
Where to see translations
Open a call in the call logs. You'll see the original transcript and summary along with the translated version.