Artificial Intelligence · 1 min read
Control Automated Replies with Stop Conditions
The Stop Bot action stops the agent's automatic replies when a condition you set is met. This keeps conversations natural and respectful.
Set up Stop Bot
- Go to AI Agents > Conversation AI and open the agent.
- Open Bot Goals.
- Click Stop Bot in the actions area.
- Describe when the agent should stop. For example:
- The contact says they're not interested.
- The contact asks to stop messaging.
- The contact gets angry or upset.
- Write an optional final message, such as "No problem. Reach out any time."
- Save.
After the bot stops
The agent stops replying to that contact. Your team can still reply, and you can turn the agent back on from the contact's bot status.
Test each stop condition before you go live.