Artificial Intelligence · 1 min read
Conversation AI: Bot Inactive (Sleep) Conditions
A Conversation AI agent can become inactive, or go to sleep, for a contact. When that happens it stops replying to that contact.
Common reasons
- Stop Bot: a stop condition was met.
- Human Handover: the conversation was handed to a team member.
- Goal complete: the agent finished its goal, such as booking an appointment, and is set to stop afterward.
- Team reply: a team member replied, and the agent is set to pause when that happens.
- Message limit: the agent reached its maximum number of replies for the conversation.
- Manual change: someone set the contact's bot status to inactive.
Check and change the status
- Open the conversation in Conversations.
- Click the bot status icon in the message box.
- See the current status and set it back to Active if needed.
Review your Bot Goals settings if the agent goes inactive more often than you expect.