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Artificial Intelligence · 1 min read

How to Set Up API Call Actions in Conversation AI

The API Call action lets a Conversation AI agent get information from another system during a chat. For example, a customer gives an order number and asks for a delivery update. The agent calls your order system and replies with the status.

Set it up

  1. Go to AI Agents > Conversation AI and open the agent.
  2. Open Bot Goals and add the API Call action.
  3. Describe when to use it, such as "When the contact asks about an order status."
  4. Enter the HTTPS endpoint and method.
  5. Add headers, such as an authorization key.
  6. Set the parameters the agent should collect from the contact, such as the order number.
  7. Describe how to use the response.
  8. Save and test.

Tips

  • Use HTTPS endpoints only.
  • Only return the data the agent needs.
  • Test with real values to check the response is read correctly.

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