Artificial Intelligence · 1 min read
How to Track Conversation AI Activity in Audit Logs
Audit logs record changes to Conversation AI agent status and assignments. Use them to see when an agent was turned on, turned off, paused, or reassigned, and who or what made the change.
View activity for your account
- Go to Settings > Audit Logs.
- Filter by Conversation AI.
- Choose a date range.
View activity for one contact
Open the contact record and check its activity for Conversation AI changes.
What each entry shows
- The change, such as activated or paused.
- The agent involved.
- Who made it: a user, a workflow, or the agent itself.
- When it happened.