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FUNNELSTREAMS

Artificial Intelligence · 1 min read

Multiple Knowledge Bases in Conversation AI

You can create several knowledge bases and attach different ones to each agent. For example, a sales agent can use your services and pricing knowledge base, while a support agent uses your help content.

Create a knowledge base

  1. Go to AI Agents > Knowledge Base.
  2. Click Create Knowledge Base and name it.
  3. Add content: web pages, files, FAQs, or text.
  4. Train the knowledge base.

Attach it to an agent

  1. Go to AI Agents > Conversation AI and open the agent.
  2. Open the training or knowledge settings.
  3. Choose one or more knowledge bases.
  4. Save.

Manage knowledge bases

From the Knowledge Base page you can see which agents use each one, update content, and retrain.
Retrain after you change content so agents use the latest information.

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