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FUNNELSTREAMS

Artificial Intelligence · 1 min read

Training Your Conversation AI Bot

Conversation AI answers more reliably when it has clear, current information about your business. Training gives the agent approved content to look up when it replies.

What you can add

  • Web pages: crawl your website or specific pages.
  • Files: upload documents such as price lists or policies.
  • FAQs: add questions and answers.
  • Custom responses: set exact replies for specific questions.
In some accounts, web crawling and custom responses are in the agent's Bot Training tab. In others they're in AI Agents > Knowledge Base.

Train your agent

  1. Go to AI Agents > Knowledge Base and open or create a knowledge base.
  2. Add your content.
  3. Train the knowledge base.
  4. Attach it to the agent.
  5. Test with real questions.

Tips

  • Keep content current and remove old pages.
  • Write FAQs the way customers ask questions.
  • Use the Retrieval Tester to check what the agent finds.

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