Reputation Management And Reviews · 1 min read
Reputation Management Quick Start Guide
Reputation tools help you ask for reviews, track and reply to them, and show them on your website, all in one place.
Connect your review sources
Google Business Profile
- Go to Settings > Integrations.
- Click Sign in with Google.
- Use a Google account that manages your business profile and approve access.
- Select the business profile.
- Click Connect.
Connect your Facebook page in Settings > Integrations to manage Facebook recommendations as well.
Set up review requests
- Go to Settings > Reputation Management.
- Check the Review Link. Open it to confirm it goes to the right page, or replace it with your direct Google review link.
- Choose when requests go out: right away, or after a delay with follow-ups.
- Turn on SMS requests and write the message. Make sure the review link is included.
- Turn on email requests and set the message, branding, and button text.
- Save and send yourself a test.
Send and track requests
Send a request from a contact or the Reputation page, or automate it with a workflow after an appointment or payment. The Requests list shows who was asked and who left a review.
Manage reviews
Open Reputation > Reviews to read and reply to reviews. You can use AI to draft replies, then edit before posting.
Show reviews on your site
Create a review widget, choose a layout and which reviews appear, then copy the code into your website or funnel.
Business listings
If listings management is available on your account, use it to keep your business details the same across directories.