Phone System · 1 min read
Error 30005: Recipient Number Inactive or Does Not Exist
What this error means
Error 30005 means the destination number couldn't be reached. The number may be inactive, disconnected, mistyped, or temporarily unreachable.
Common causes
- The number no longer exists or was disconnected.
- The number is formatted incorrectly or has the wrong country code.
- The device is powered off or has poor signal.
- The destination can't receive SMS.
- The recipient's carrier has a delivery issue.
How to fix it
- Check the contact record for typos.
- Format the number in E.164, for example
+15551234567. - Confirm the country code matches where the contact lives.
- If the number still fails, ask the contact for an updated number by email or phone.
- Update the contact and re-send.
Keep your list clean
- Remove or tag numbers that fail with 30005 repeatedly.
- Exclude those contacts from SMS campaigns until you have a working number.
- Validate phone fields on forms and imports.